Privacy Policy
 

REATIA (collectively, “REATIA”, “We”, “We” or “Our”) respects your privacy and is committed to protecting your personal data. This policy explains how we handle your personal data, protect your privacy when using our Services, and also provides information about your rights under applicable law. Please read this policy carefully before providing us with any personal information. By using our Services, you agree that REATIA (Fulldata Metasearch Engine, SA) may use this data in accordance with our privacy policy.

 

This policy applies to individuals using any REATIA website, application, product, software or service (our “Services”).

In our Services, there may be links to third party websites or applications. We do not control and are not responsible for the content or privacy compliance of third party websites or applications. Therefore, we suggest that you check those websites and/or apps for the applicable Privacy Statements ​​and the respective Terms of Use.

 

What is REATIA
 

REATIA is a real estate metasearch platform powered by Artificial Intelligence that provides Software as a Service (SaaS). REATIA is a brand owned by Fulldata Metasearch Engine, SA, based in Portugal.

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Como we collect information?
 

We obtain personal information from you:

 

Through your interactions with us and our services, such as when you purchase or use our services, create an account, complete contact forms, subscribe to our communications, request information or contact us for support;

 

Through your system/device and use of Our Services. Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users' experience;

 

Through your IP address, to diagnose problems with our server, administer the website and track usage statistics. If you arrived at our site by clicking on a link or advertisement on another site, we also record this information – this helps us to maximize it;

 

Through cookies and similar technologies included in our Services, as you interact with our website, we may automatically collect technical data about your device, actions and browsing patterns. We collect this data using cookies and similar technologies. We also collect personal information about you, such as:

 

The person(s) who arrange for you to access our Services (for example, your employer or the Service subscriber) to set up a user account;

 

An organization to which you belong, when that organization provides you with access to our Services;

 

Publicly available sources, such as public websites, open government databases, or other data in the public domain, to help us maintain data accuracy and provide and improve the Services. You may choose whether or not to provide us with personal information, but if you choose not to, you may not obtain the full functionality of the Services.

 

What information do we collect?
 

The personal information we collect consists of the following:

 

Name and contact details such as first and last name, email address, postal address, telephone number, title, employer and other similar contact details;

Account credentials, such as passwords and other security information for authentication and access;

User Content, such as communications and files provided by you in connection with your use of the Services;

Payment/billing information, such as your company's billing address, VAT number, and remaining billing information;

Device information, such as information about your device, such as your IP address, location, or provider;

Usage information and browsing history, such as information about you browsing our Services, your browsing history and which elements of our Services you use most;

Location data, for Services with enhanced location features, such as location derived from your IP address or data that indicates where you are located less accurately, such as city level or zip code;

Demographic information, such as your country and preferred language.

 

How and why do we process your information?
 

We process personal information about you based on the following:

 

Necessary for the performance of a contract/order: We will process your personal information to fulfill a contract we have with you (ie to provide Services);

 

In our or a third party's legitimate interest, such as the provision of Services that we are contractually obligated by a third party (such as your employer or our subscriber, to deliver to you);
 

Where you give us your consent: we only ask for your consent in relation to specific uses of personal information when necessary and, if we need it, we collect it separately and we will make it clear that we are asking for consent;

 

Legitimate use interests
 

The legal bases for processing your information for legitimate interest are:

 

To register you as a new customer, manage your account, provide technical and customer support, verify your identity and submit important information about the Service;

 

To manage our relationship with you, our businesses and our third-party suppliers (ie, send invoices, collect and recover amounts owed to us, manage payments, fees and charges, etc.);

 

To enhance the user experience. We review the way you use our Services to provide you with suggestions for features or Services that we believe you may also be interested in;

 

For internal research and development purposes and to improve, test and enhance the features and functions of our Services. All information is collected and used in aggregate form only.

 

Where applicable, we will also aggregate your personal information with that of other individuals to create comprehensive reports on how customers use our services and experience our brand;

 

To understand our business performance and consider how to improve our performance;

 

To provide you with marketing as permitted by law;

 

To meet our internal and external audit requirements, including our information security obligations (and if your employer or our subscriber provides your access to our services, to meet internal and external audit requirements);

 

To enforce our terms and conditions and for the purpose of using certain payment features;

 

To protect our rights, privacy, security, networks, systems and property, or those of others;

 

To respond to requests from courts, law enforcement agencies, regulatory agencies and other public and governmental authorities, including when outside your country of residence;

 

To exercise our rights and defend against claims and comply with the laws and regulations that apply to Us or third parties with whom we work. We do not collect or process so-called “special categories of personal data”, which under the GDPR include details about your race or ethnicity, religious beliefs, sexual orientation, political opinions, health, biometric data, nor do we collect any information about criminal convictions. and offenses. When we rely on legitimate interests as a legal basis for processing your personal information.
 

Marketing
 

We often send you marketing communications via email, SMS or online chat. Where required by law, we will ask you to explicitly consent to receiving marketing from us. When we send you a marketing communication, it will include instructions on how to opt out of receiving such communications in the future, via an "unsubscribe" link in any email you receive from us.

 

When joining:

 

We will send retention emails and messages tailored to your individual preferences and interests. We use analytics to refine our marketing – they will determine the content of the messages and offers you receive;

 

redirection. With your consent, this allows us to show visitors already interested in our Services our advertisements on partner sites. Retargeting technologies analyze the information we collect about your interactions with us, including your cookies, and display advertisements based on your past web browsing behavior;

 

We will use your personal information (including anonymizing it and aggregating it with other customers' personal information) for sales, supply chain and financial and analytical purposes, to determine how we are performing and where improvements can be made and, when necessary, report back to our parent companies or group affiliates.

 

Honoring your marketing preferences is important to us. You have the right to opt out of receiving direct marketing and targeted online advertising.

 

Even if you opt out of receiving email marketing communications, we may still send you service communications or important transactional information related to your accounts and subscriptions (for purposes such as supportingclient).
 

rights
 

Our aim is to ultimately guarantee your rights under applicable data protection laws:

 

Data subject access request: the right to request and obtain details of your personal information and receive a copy of the personal data being processed;

 

Right to rectification – updating your personal data: the right to obtain, without undue delay, the rectification of any incomplete or inaccurate personal data;

 

Right to erasure (right to be forgotten): the right to have certain personal data about you erased and no longer processed when the personal data are no longer necessary in relation to the purposes for which they were initially collected; where consent has been withdrawn or objects to processing; or when such treatment is not in compliance with applicable law;

 

Right to restriction of processing: the right to request that your personal information be used only for restricted purposes;

 

Right to opt out of receiving marketing: You can manage your marketing preferences via unsubscribe links found in communications you receive from us, or by visiting the applicable preference center;

 

Right to data portability: the right to request that the personal information you have provided to us be transferred to you or to third parties in a machine-readable format (i.e. electronic file);

 

Right to object: the right to object to the processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest. In response to a request, we will ask you to verify your identity, if necessary, and provide us with information to help us better understand your request. If we do not comply with your request, either in whole or in part, we will provide a reasonable and appropriate explanation.
 

data security
 

REATIA takes the security of personal information seriously and we use appropriate technologies and procedures to protect personal information:

 

Access control: All access to REATIA products and services is encrypted and protected by a firewall.

 

Encryption: All data and communications are under strict security standards, being transported over an encrypted and secure channel. Data is also encrypted at rest, which means the data is stored in encrypted databases that follow a high level of access security;

 

Confidentiality Agreement and Security Training: All members and staff of our Community are bound by the NDA and subject to ongoing security training.

 

How long do we keep personal information?
 

In general, we will retain your personal information for as long as is necessary for the relevant Service, or for as long as set out in any relevant contract you have with us, and for a reasonable period of time (for example, to pursue our legitimate business interests, perform audits, fulfill our legal obligations, resolve disputes and enforce our agreements). We may keep your personal information for a shorter period if you ask us to delete this information. In this circumstance, REATIA will seek to delete your personal data within a maximum period of one month from the date of the request.

 

data disclosure
 

REATIA does not sell, provide or disclose any type of personal data. All data we store is kept in encrypted databases and transported on secure channels and will not be accessed ​​for purposes other than provisioning, maintaining and improving our Services. REATIA only discloses data to third parties when the disclosure is absolutely necessary to provide the services our customers request or in response to a legal request from a legal authority.
 

How to contact us?

 

If you have questions, comments, complaints or suggestions for data protection or this Policy, or any other concerns about the way we process information about you, please contact our Privacy Department at portugal@reatia.com.

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Updates to this policy
 

This Policy may be subject to updates.

As of November 5, 2020, REATIA is GDPR compliant.
​Last update of the Privacy Policy 19/19/2022